Your computer
can be infected with a lot of different problems.
They come at you from from all different angles; thru
your email, messenger, music downloading program and by
seemingly harmless freeware programs you may download
and install. Here is some helpful information
about virus' that you may or may not know.
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Some infections
may act hidden in the background. When
this is the case your antivirus won't find it,
you can't uninstall it from the program menu and
it doesn't show up in the task manager.
These infections can be removed under our
standard Virus removal service call.
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A virus may act
like black death, turning the computer off
shortly after turning on. When this
happens the user can't run their antivirus or
troubleshoot the problem in any way. If
this is happening to you, call one of our Call
Center Intelligence members. You will be
asked some basic questions to determine whether
you have a virus or whether you have a hardware
failure.
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A "returning
visitor" is one of the most annoying virus
types. A user will spend hours removing
it, then minutes after deleted it reappears.
These visitors won't find their way back to your
computer after our standard Virus removal
service call. Schedule an appointment with
one of our Onsite Response Team today.
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Destructive
virus' may attempt to delete files, folders and
programs. Often times these virus' will
alter files and users will get the message
"Access is Denied" when trying to use.
These virus will often corrupt a portion of the
hard drive and users will get the error
"Operating System not Present" or "No Operating
System Found." These files and folders can
usually be recovered under our introductory Data
Recovery Service.
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When computers
become sick with spyware they may be nearly
impossible to use. Computers may slow to a
crawl, become ridden with pop-ups and have
strange internet activity. Certain sites
on the internet may not open anymore, or you may
be redirected to a strange site when trying to
access something. Another major problem
that users have is inability to check their
email. All of these problems can be
resolved with our standard Virus removal service
call.
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Occassionally
users will have strange problems. A user
may try to type one thing and something else
appears or a strange window opens. Certain
hardware may work but have strange
functionality. If this is happening to
you, call one of our Call Center Intelligence
members. You will be asked some basic
questions to determine whether you have a virus
or whether you have a hardware failure.
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