Operating System Installation / Reinstallation

Data cannot be migrated from a failing drive (please see rates for data recovery if computer is failing to turn on / boot)

When Windows Operating System is installed/reinstalled on a system, the hard drive must be erased.  This means that the data and programs are erased.  Many customers choose to have their data backed up to insure they have no problems.  If you are upgrading from Windows XP to Windows Vista or Windows 7, Windows will attempt to backup the data but this regularly fails to work properly.  For this reason, we recommend data be backed up whenever doing an Operating System installation / reinstallation.  Here is a list of things, customers regularly request be backed up: